RBL Bank Customer Care Number 24×7, Email, Postal Address

Customers who have queries or complaints related to any of the RBL Bank products can talk to a customer care representative by calling on their customer care number-

+91 22 61156300

Other important numbers to connect with RBL Bank are mentioned below-

For Banking Queries	+91 22 61156300
For Credit Card Queries	022 6232 7777
For Agri-Business  Queries	022 – 430 20999
For Rural Banking Queries	022 – 430 20799

Also Read: RBL Credit Card Customer Care Number

Customers can also write their complaints to the customer support team of RBL Bank. One must mention complete details of the query along with the savings account number, loan account number or any other details of the product. The address to RBL Bank’s administrative office is-

RBL Bank Ltd.
Mahavir,
Shri Shahu Market Yard,
Kolhapur – 416005
Tel: 0231 2650981 to 984
Fax: 0231 2657386

Given below are the addresses of RBL Bank Registered Office and Corporate Office-

Registered Office	Corporate Office
RBL Bank Ltd. 1st Lane, Shahupuri, Kolhapur – 416001 Maharashtra State, India Tel: 0231 6650214 Fax: 0231 2657386	RBL Bank Ltd. One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013. India. Tel: 022 43020600 Fax: 022 43020520

Aggrieved customers can also write an email to the customer care team of RBL Bank for quick redressal. One should ensure that all relevant details of the issue, as well as the product availed, should be mentioned clearly in the email. The list of important email addresses is given below-

For Banking Queries	customercare@rblbank.com
For Credit Card Queries	cardservices@rblbank.com
For Agri-Business  Queries	agribusiness@rblbank.com
For Rural Banking Queries	ruralbanking@rblbank.com

RBL Bank has set up a three-level mechanism to resolve credit card grievances.

First Level- Get in touch one of their phone banking officers by calling on the toll-free credit cards helpline. You can also send an email or write a letter to-

Manager – Credit Cards Service,
RBL Bank Limited
Cards Operating Centre – COC, JMD Megapolis, Unit No 306-311 – 3rd Floor
Sohna Road, Sector 48, Gurgaon, Haryana 122018

When writing these letters or emails, make sure you mention your full name, contact details and account details. A response will be sent to you within 10 days.

Second Level- If you are not satisfied with the response received in the first level, you can escalate the issue to the Head of Credit Cards Services. This can be done by writing an email addressed at- headcardservice@rblbank.com. It is important to quote the reference number allotted by the bank in Level 1.

Third Level- If the issue is still not resolved, the next step is to escalate it to the Principal Nodal Officer of Credit Cards department. Write an email to- principalnodalofficercards@rblbank.com. The postal address is-

Ms Rozina Sehgal
RBL Bank Limited
Cards Operating Centre – COC,
JMD Megapolis, Unit No 306-311- 3rdFloor
Sohna Road, Sector 48,
Gurgaon, Haryana- 122018
Tel: 0124 – 6102221

If the final response is not received within 30 days of booking the complaint, the customer has the right to approach the Banking Ombudsman for an independent review on the matter.

RBL Bank Grievance Redressal for Other Banking Products

This is also divided into three levels-

First Level- Book your complaint or raise a query with the customer care department by calling on the toll-free number or by writing an email or letter. A reference ID will be generated at this level; you must keep it for further escalation of the issue.

Second Level- If not resolved at Level 1, the issue can be escalated to Regional Nodal Officer of the Bank who will respond within 10 days. Here’s the list of nodal officers and their contact details-

Nodal Officer’s Name	Address	Contact Number	Email ID
Ms Preethi Vijaygopal	RBL Bank Limited First Floor, Rashmi Towers, No.1, Valluvarkottam High Road, Nungambakkam, Chennai – 600 034	044- 40431529	regionalnodalofficersouth@rblbank.com
Ms Michelle Alistair	RBL Bank Limited Thapar House, 25 Brabourne Road, 1st Floor, Kolkata – 700 001	033-40330168	regionalnodalofficereast@rblbank.com
Mr Arun Kelkar	RBL Bank Limited Shahupuri 1st Lane, Vyapari Peth, Near Hotel Amruta, Kolhapur 416001	0231-6650223	regionalnodalofficerkop@rblbank.com
Ms Sangita Sengupta	RBL Bank Limited Ground Floor, J 13/52, Rajouri Garden, New Delhi 110027	011- 49796956	regionalnodalofficernorth@rblbank.com
Ms Sejal Rajput	RBL Bank Limited Ground Floor, Dhannur House 15 Sir P M Road, Fort 400 001	022- 42956658	regionalnodalofficerwest@rblbank.com

Third Level- In the next step, the issue can be escalated to Principal Nodal Officer of the Bank at the Final Level. The address is-

Mr Rajesh Suba
RBL Bank Ltd.,
5th floor, Tower 2B,
One Indiabulls Centre,
841, Senapati Bapat Marg,
Lower Parel, Mumbai- 400013
Tel: 022 – 43020578
Email: principalnodalofficer@rblbank.com

In case a satisfactory response is not received, the aggrieved has all the rights to approach the Banking Ombudsman.

RBL Bank is one of the fastest growing private banks of India. It has 342 branches and 488 ATMs covering 20 states and union territories. The financial products offered by RBL Bank include fixed deposits, savings account, loans, insurance and other investment services. RBL Bank is committed to the highest standards of customer services and has set up a highly-efficient customer support team that is available for the customers round the clock.