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UAN is a 12-digit Universal Account Number allocated to every PF account holder upon joining his/her first job. A PF account number, once allocated continues with every organization with the help of UAN. The new PF id of the employee is linked with his UAN in every new organization that the employee joins. UAN can basically be defined as a number that tags multiple PF account IDs of a single member. It acts as an umbrella for the multiple PF IDs allotted to individuals by different organizations.
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What is UAN Helpdesk
The EPFO (Employee Provident Fund Organization), India has a separate online helpdesk for (Universal Account Number) UAN-related complaints and problems. Users can visit the UAN online helpdesk portal and solve their queries on their own or get in touch with the executives offline. Employees can also write down their complaints via email or directly contact the EPF officials via their EPFO customer care number or EPFO helpline number.
UAN Helpdesk for employees can assist employees with the following queries, amongst many others-
- Finding the UAN
- Reporting the allotment of one or more UANs
- Passbook unavailability
- Changing the registered mobile number
- Technical issues
- Updating KYC details
- UAN Portal issues
- Guidance for EPF Transfer
- New Employee Linking Problem
- Non-reception of OTP
EPFO services are also available on the UMANG application. You just need to give a missed call at 9718397183 or visit the play/app store in order to download the app on your mobile device.
Read more: UMANG App : Download, Registration, Login, Services & Benefits
UAN Helpdesk Toll-Free Number
To register any complaints regarding your EPF UAN, you can call the customer care executives of EPFO at their toll-free UAN Helpdesk contact number – 1800 118 005. You can also get answers to your PF, pension or EDLI scheme related queries by calling on EPFO’s multilingual toll-free helpline number 14470 (between 7 a.m. to 9 p.m).
UAN Helpdesk Mail ID
You can write down your queries to the officials of EPFO helpdesk portal at the email id employeefeedback@epfindia.gov.in
UAN Profile Update
To make any changes to your personal, contact or basic details, visit the EPFO portal here.
Once you login to the UAN portal, on the top menu, click on ‘Manage’ and edit the details accordingly.
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UAN Mobile Number Change
To change your UAN mobile number, follow the given steps-
- Login to the EPF portal with your UAN, password and the OTP received on your registered mobile number
- Go to the “Manage” tab on the top menu and click on “Contact Details”
- Choose the option that asks you to change your mobile number
- Enter your new mobile number in the required fields
- Click on “Get Mobile OTP”
- Enter the OTP sent to your new mobile number and click on “Save Changes”
EPF Date of Birth Correction Online
In order to edit your date of birth on the EPFO portal online, you need to follow the given steps-
- Log in to the EPF Portal here by entering details including your UAN, Password and OTP
- After logging in, click on “Manage” and then click on “Basic Details”
- On the next page that appears, enter the details that you want to edit and click on the “Update” button
- The next page will show you a message saying that your approval is pending by the employer
- You must now get in touch with your employer asking him/her to approve the changes. After this, EPFO will approve your changes and you will be sent a notification regarding the same
Please note that it may take around 30 days for EPFO to approve your changes.
UAN- KYC
Getting the KYC done for your UAN is important in order to eliminate the dependency of employees on their employers when they move to a new organization. The KYC details get tagged against the allotted UAN of the employee, thereby enabling the continuation of only one PF account for one employee.
While updating the KYC of your UAN, you will need the following documents-
- Bank Account Number
- PAN
- Passport
- Aadhaar
Visit the EPFO Portal here and follow the detailed steps to get the KYC of your UAN done online.
Queries related to the KYC of your UAN can be resolved with the help of UAN Helpdesk. You can give a call at the EPFO toll-free number which is- 1800118005 between 9:15 AM and 5:45 PM on all 7 days. You can also call on EPFO’s multilingual toll-free helpline number 14470 anytime between 7 a.m. to 9 p.m. to get your queries resolved.
FAQs on UAN Helpdesk / EPF Helpdesk
Q. What is the UAN toll-free number?
UAN customer care toll-free number/PF toll-free number is 1800 118 005 or 14470.
Q. Is UAN confidential?
UAN is a unique number given to all employees by their organizations. An employer can authenticate his employee through his UAN if his KYC documents are verified. Hence, UAN is an important number and must be kept confidential and safe.
Q. How many UANs can one person have?
As per the rules, one employee can have only one UAN. Having more than one UAN on purpose is considered illegal.
Q. Can an employee create a UAN?
Employees who do not have a UAN can create it on the EPFO portal using their Aadhaar number. The online mechanism laid down by EPFO must be used to self generate the UAN. They can also reach out to the UAN helpdesk for employees.
Q. Can I edit my UAN details online?
Yes, you can easily edit your personal, contact and basic details on the EPFO portal under the ‘Manage’ section in the top menu bar.
Q. Is there any age restriction to become a member of EPF?
There is no age restriction to become a member of PF. However, an employee above 58 years is not eligible to become a member of the pension scheme.
Q. Is an employee joining an establishment at the age of 58 eligible to become a member of the Pension Fund?
No, an employee joining an establishment at the age of 58 is not eligible to become a member of the Pension Fund.
Q. What issues can I raise with EPF customer care?
The EPFO customer care can help you with queries and issues relating to your UAN, passbook unavailability, changing registered mobile number, updating KYC details, technical issues, UAN portal issues, OTP related issues, etc.
Q. What should I do if I am not satisfied with the response from EPF customer care?
In case you are not satisfied with the response offered by EPFO customer care, you can raise your grievance using the EPF i Grievance Management System (EPFiGMS).
Q. Is EPF customer care available in multiple languages?
Yes, EPFO customer service number/UAN customer care number is available in multiple Indian languages. You can call on the EPFO multilingual toll-free helpline number 14470 between 7 a.m. to 9 p.m on all days.
Q. Is EPF customer care available 24/7?
The EPFO toll-free number/EPF customer care number 1800118005 is available to call between 9:15 AM and 5:45 PM on all 7 days (except for gazetted holidays). You can also call on the EPFO multilingual toll-free helpline number 14470 anytime between 7 a.m. to 9 p.m. However, you can send in your queries and/or complaints to the EPF helpdesk via email to employeefeedback@epfindia.gov.in anytime of the day and seven days a week.