SBI (State Bank of India) has a very efficient customer care department that dedicatedly looks after the requirements of their customers. There are various channels through which you can connect with the customer care team of the SBI Bank such as via E-Mails, SMS, Toll-Free Number or IVRS.
SBI Credit Card Customer Care Toll-Free Number
Customers can feel free to lodge their complaint by calling on their toll-free number which is accessible from all landlines and mobile phones. Given below is the toll-free number:
| SBI 24×7 Toll-Free Number | 1800 180 1290 |
SBI credit card Pune users can call on the above mentioned toll-free number as there is no specific number for Pune.
SBI Credit Card Customer Care Numbers City Wise:
| City | Customer Care Numbers |
| Bangalore | 080 – 2594 3030 |
| Mumbai | 022 – 2644 5532, 022 – 2644 5533 |
| Chennai | 044 – 28214635 |
| Hyderabad | 040 – 24756925 |
Grievance Redressal
To keep customers happy and to ensure an everlasting relationship with the bank, SBI provides a separate link on their website to monitor all your complaints, grievances or any query. Their grievance redressal mechanism is prompt in resolving every matter reported with them. They will help you to provide the best possible solutions for your problems. You can contact SBI in any of the following ways.
Call SBI Credit Card Customer Care Number
Dial 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free). Customer care executives are available 8am-8pm from Monday to Saturday.
Write to SBI Customer Service Manager
For credit card related queries you can write on the following address:
Manager- Customer Service
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.
E-mail to SBI Bank
You can also lodge your grievance by sending e-mails. You can e-mail your concern in detail to: feedback@sbicard.com.
You must ensure that you write your 16-digit SBI Credit Card number & contact numbers in the subject line.
If a complaint is not resolved by any of the above channel then you can approach to the Grievance Redressal Officer.
Following are the details:
Mr. Saurabh Gaur
Senior Manager,
DLF Infinity Towers, Tower C,
10th–12th Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon –122002
Haryana, India.
In case you think that the resolution offered to you is not satisfactory then you can escalate the issue to the Principal Nodal officer appointed by SBI Cards through email/ letter. Principal Nodal officer will review the grievance and will resolve it with the co-ordination with departmental heads. Delhi/ NCR customers can email and send letter on the following address.
| Letter | |
| Prinipalnodalofficer@sbicard.com | Principal Nodal Officer, SBI Cards PO Bag 28- GPO, New Delhi-110001 |
If you’re still not satisfied with the response within a month, then you get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.