First Level Escalation
Customers can lodge their complaints by calling 1860 500 1290, 1860 180 1290, 39 02 02 02 (prefix local STD code), or 1800 180 1290 (toll-free).
Customers can also lodge their complaints by writing an email to customercare@sbicard.com.
Alternatively, customers can contact customer care through web-based platform at www.sbicard.com/email.
Second Level Escalation
If the customer is not satisfied with the solution provided at Level 1, he/she can lodge a complaint to the Nodal Officer of the bank. Below-mentioned are the details of the Nodal Officer:
Nodal Officer,
SBI Card PO Bag 28 – GPO,
New Delhi – 110001
Email – Nodalofficer@sbicard.com
Helpline – 1860-180-7777
Third Level Escalation
If the customer feels that the provided response is not satisfactory at Level 2, he/she can approach the Principal Nodal Officer of the bank by writing an email at PrincipalNodalOfficer@sbicard.com.
Fourth Level Escalation
Even after getting a response from the Principal Nodal Officer, the customer is not satisfied and wants to escalate the issue further, he/she can lodge the complaint with the Customer Service Head at CustomerServiceHead@sbicard.com.
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Escalation to Ombudsman
If the issue is not resolved within a maximum period of 30 days from lodging the complaint, or the customer is still not satisfied with the response provided in the above-mentioned levels, the customer can lodge his complaint with Banking Ombudsman. Refer to the link provided area wise.
https://sbi.co.in/web/customer-care/addresses-and-helpline-nos-of-grievances-redressal-cell
Also read : State Bank Of India Customer Care