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SBI Home Loan Customer Care Toll-Free Number
Toll-free number:
1800 11 2018
Email:
customercare.homeloans@sbi.co.in
Customer Care for reporting unauthorized electronic transactions:
Toll-free number: 1800 11 1109
Toll-free/Mobile number: 94491 12211
Toll number: 080 – 2659 9990
E-mail:
customercare@sbi.co.in
contactcentre@sbi.co.in
Text:
Unhappy with services: SMS UNHAPPY to 8008 20 20 20
Missed call Banking @ SBI Quick
The customer can mail to the below-mentioned address for home loan enquries:
Real Estate and Housing Business Unit, State Bank of India,
Corporate Center Madame Cama Road, State Bank Bhavan,
Nariman Point, Mumbai-400021, Maharashtra
Additionally, a home loan borrower can register or check the status of the complaint raised by visiting the customer care section of the website.
Last updated on 21 November 2024
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Grievance Redressal
SBI claims to redress grievances or complaints within 3 weeks. The customer of SBI Home Loan can escalate the unresolved complaints or grievances if he/she is not satisfied with the solution provided.
| Sl. No | Lodging / Escalation / Auto Escalation of complaints | Day of lodging / Escalation | Days available for redressal (Within a maximum three weeks) |
| 1. | Circle Complaints Resolution Centre (CCRC) | 1st Day | 10 days |
| 2 | Local Head Office | 11th Day | 5 days |
| 3 | Corporate Centre | 16th Day | 6 days |
Home loan customers can contact the Network Nodal Officers for further assistance stated below:
| Sr No | Circle | Network Nodal Officer | Telephone Number | Contact Details | |
| 1 | Ahmedabad | General Manager NW-I | 079-23320128 | E-mail: agmcustomer.lhoahm@sbi.co.in | |
| General Manager NW-II | 079-23320188 | ||||
| General Manager NW-III | 079-23320189 | Grievance Cell No.: 079-23320101, 23320102 | |||
| 2 | Amaravati | General Manager NW-I | 040-23387873 | E-mail: agmcustomer.lhoand@sbi.co.in | |
| General Manager NW-II | 040-23387235 | ||||
| General Manager NW-III | 040-23387373 | (040) 23387350, 23387268 | |||
| 3 | Bengaluru | General Manager NW-I | 080- 22249005 | E-mail: agmcustomer.lhobhan@sbi.co.in | |
| General Manager NW-II | 080- 25943155, 080- 25943038 |
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| General Manager NW-III | 080- 25943584 | (080) 25943126 | |||
| 4 | Bhopal | General Manager NW-I | 0755-2575279 | E-mail: agmcustomer.lhobho@sbi.co.in | |
| General Manager NW-II | 0755-2575714 | ||||
| General Manager NW-III | 0755-2570018 | (0755) 2575226, 2575537 | |||
| 5 | Bhubaneswar | General Manager NW-I | 0674 2600506 | E-mail: agmcustomer.lhobhu@sbi.co.in | |
| General Manager NW-II | 0674 2600507 | Grievance Cell Tel no. : 0674 2600682 | |||
| 6 | Chandigarh | General Manager NW-I | 0172-4567602 | E-mail: agmcustomer.lhocha@sbi.co.in | |
| General Manager NW-II | 0172-4567652 | ||||
| General Manager NW-III | 0172-4567682 | Grievance Cell Tel no. : (0172)4567423, 4562402 | |||
| 7 | Chennai | General Manager NW-I | 044-28308718 | E-mail: agmcustomer.lhoche@sbi.co.in | |
| General Manager NW-II | 044-28308818 | ||||
| General Manager NW-III | 044-28308956 | (044) 28308688, 28308809 | |||
| 8 | New Delhi | General Manager NW-I | 011-23407100 | E-mail: agmcustomer.lhodel@sbi.co.in | |
| General Manager NW-II | 011-23408002 | ||||
| General Manager NW-III | 011-23407680 | (011)23407121, 23407227 | |||
| 9 | Guwahati | General Manager NW-I | 0361-2237556 | E-mail: agmcustomer.lhoguw@sbi.co.in | |
| General Manager NW-II | 0361-2237531 | Grievance Cell Tel No. 0361- 2237513/2237663 |
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| 10 | Hyderabad | General Manager NW-I | 040-23466511 | E-mail: agmcustomer.lhohyd@sbi.co.in | |
| General Manager NW-II | 040-23466521 | Grievance Cell Tel no. :(040)23466513, 23466108 | |||
| 11 | Jaipur | General Manager NW-I | 0141-2256303 | E-mail: agmcustomer.lhojai@sbi.co.in | |
| General Manager NW-II | 0141-2256305 | ||||
| General Manager NW-III | 0141-2256381 | (0141)2256103 | |||
| 12 | Kolkata | General Manager NW-I | 033-22438241 | E-mail: agmcustomer.lhokol@sbi.co.in | |
| General Manager NW-II | 033-22435743 | Grievance Cell Tel no. 9674710403, 033 – 22489333 |
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| General Manager NW-III | 033-22436524 | ||||
| 13 | Lucknow | General Manager NW-I | 0522 – 2295142 | E-mail: agmcustomer.lholuc@sbi.co.in | |
| General Manager NW-II | 0522 – 2295172 | Grivance Cell Tel No.:- 05222295392, 9076603495 |
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| General Manager NW-III | 0522 – 2295132 | 9076603496 | |||
| 14 | Maharashtra | General Manager NW-I | 022-26445506 | E-mail: agmcustomer.lhomah@sbi.co.in | |
| General Manager NW-II | 022-67514507 | Grievance Cell Tel no: 022-26445124 | |||
| General Manager NW-III | 022-67514512 | ||||
| 15 | Mumbai Metro | General Manager NW-I | 022-67514403 | E-mail: agmcustomer.lhomum@sbi.co.in | |
| General Manager NW-II | 022- 67514407 | Grievance Cell Tel no. :(022) 26445863, 26445864 | |||
| 16 | Patna | General Manager NW-I | 0612-2219179 | E-mail: agmcustomer.lhopat@sbi.co.in | |
| General Manager NW-II | 0612-2209005 | (0612) 2219469 | |||
| General Manager NW-III | 0612-2209008 | ||||
| 17 | Thiruvananthapuram | General Manager NW-I | 0471-2192604 | E-mail: agmcustomer.lhotri@sbi.co.in | |
| General Manager NW-II | 0471-2192605 | ||||
| General Manager NW-III | 0471-2192606 | (0471)2192666 | |||