SMFG Grihashakti Home Loan Customer Care Number
1800 102 1003 (Toll Free)
Working hours – 9:30 am to 6:30 pm (Monday to Friday), 9:30 am to 3:00 pm (Saturday), except on public holidays and 4th Saturday of every month
Grievance Redressal
Existing SMFG Grihashakti Home Loan borrowers can lodge their grievances related to the Housing Finance Company’s (HFC) services through the escalation matrix provided by the lender for resolving customer complaints:
Level 1
Home Loan customers who wish to register their complaints about the HFC’s services can get in touch with the SMFG Grihashakti Home Loan Customer Care number mentioned above or send an email to grihashakti@grihashakti.com with details of the complaint. They can also write a letter detailing the complaint to the any of the below mentioned addresses:
Corporate Office
Adani Inspire,
Unit No. 503 & 504,
5th Floor, Main Road,
G Block, Bandra Kurla Complex,
Bandra (East), Mumbai – 400 051
Or
Annex of Corporate Office
Supreme Business Park,
Floor- 6, B Wing,
Supreme ITPark, Supreme City,
Powai, Mumbai – 400 072
Or
Registered Office
Megh Towers Third Floor,
Old No. 307, New No. 165,
Poonamallee High Road,
Maduravoyal, Chennai-600095
Customers can also visit the nearby service branch and get in touch with the customer service officer for lodging their complaint. The turn around time (TAT) for responding or acknowledging the customer’s complaint is 7 days.
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now
Level 2
If the complainant is not satisfied with the resolution provided in Level 1, he/she can write to the Complaints Management Cell at gcrc@grihashakti.com or get in touch with the Corporate/Registered office at the address mentioned above. Note that the TAT for response/acknowledgement of the customer’s complaint at Level 2 is 7 days.
Level 3
If the resolution provided by the HFC fails to meet the complainant’s expectation, he/she write to the Grievance Redressal Officer at gro@grihashakti.com or get in touch with the Corporate/Registered office at the address mentioned above. The TAT for responding to the customer’s complaint at Level 3 is 7 working days.
Level 4
If the complainant is not satisfied with the response received from the lender or it the lender has failed to provide any response to his/her complaint, he/she can also approach the Complaint Redressal Cell of the National Housing Bank (NHB) either by registering their grievance on Grievance Registration & Information Database System (GRIDS), NHB’s online grievance handling portal or send a letter with his/her complaint through post on the below address:
Complaint Redressal Cell,
Department of Regulation & Supervision,
National Housing Bank,
4th Floor, Core 5A,
India Habitat Centre,
Lodhi Road, New Delhi – 110003
Note: Last checked on 11th July 2024
Transfer your Existing Home Loan to Top Banks/HFCs at Lower Interest Rates Apply Now