Customers of South Indian Bank can avail customer care services for their savings account, current account, loans, credit cards, and other financial instruments in the bank. South Indian Bank customer care service aims at solving all the queries of their customers from the comfort of their homes. The bank provides toll-free numbers, missed call services, SMS banking, etc. to look after the concerns of their customers. Let us discuss that in detail.
South Indian Bank Customer Care Toll-Free Number
South Indian Bank customers can call on the below-mentioned numbers to get their queries resolved.
1800 425 1809 (Toll-Free India)
or
1800 102 9408 (Toll-Free India)
NRIs can call on the below-mentioned numbers:
+91 484 6689600
or
+91 484 2388555
Please note that charges may apply when NRIs call on the mentioned customer care numbers.
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South Indian Bank Customer Care via SMS
If customers want to know their account balance via SMS, they need to give a missed call on the below-mentioned number:
09223008488
South Indian Bank Customer Care Email ID
South Indian Bank customers can also lodge their complaints on the provided email id:
South Indian Bank SMS Banking
The customers of South Indian Bank can use the below-mentioned format for the type of query they want to know about.
| Type of Query | SMS Format |
| To change your MPIN | CP to 9870900876 |
| To download the M-Pay application | SIBDOWNLOAD to 9840777222 |
| To transfer funds to another account using account no and IFSC | IMPS <>Beneficiary’s account number <> Beneficiary’s IFSC <> Amount <> Remarks to 9840777222 |
| To transfer funds to another account using mobile no and MMID | IMPS <> Beneficiary’s 10 digit mobile number <> Beneficiary’s MMID <> Amount <> Remarks to 9840777222 |
| To know your MMID | MMID to 9840777222 |
| To cancel your MMID | MMIDCANCEL to 9840777222 |
South Indian Bank Grievance Redressal
If you are not satisfied with the response provided by customer support, you can escalate the issue and write to the Nodal and Principal Nodal Officer.
Nodal Officer
Mr. Shine Kappen
Chief Manager (Facility management group – customer relations)
South Indian Bank Ltd.
Head Office Mission Quarters, Thrissur –680001
Tele: 0487-2420020, Extn: 687
Principal Nodal Officer
Mr Anto George T
Senior General Manager (HR & Admin),
South Indian Bank Ltd.,
Head Office, Mission Quarters, Thrissur -680001
Tele: 0487-2420020, Extn: 564
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FAQs
Q. Who can avail customer care services in South Indian Bank?
Ans. The services are offered to all categories of account holders – South Indian Bank savings accounts, current accounts, credit cards, and overdraft accounts.
Q. How many times can I avail missed call banking service in a day in South Indian Bank?
Ans. You can avail this service only three times a day. The registered mobile number will receive an SMS response only three times.
Q. What are the SMS banking charges for customer care services in South Indian Bank?
Ans. For domestic accounts, Rs. 1 will be charged for SMS banking. For non-resident accounts, Rs. 1.50 will be charged for SMS banking in South Indian Bank.
Q. Are there any charges incurred on SIB missed call service?
Ans. There are no charges levied by the bank to access missed call service in SIB.
Q. How can I report a fraudulent transaction in South Indian Overseas Bank?
Ans. To report a fraudulent transaction in South Indian Overseas Bank, you may call on the customer care number, write an email to the bank or visit your nearest South Indian Bank branch.
Q. Whom can I contact if I face any issue while doing my video KYC?
Ans. You can contact customer care for any issues that you face while doing your video KYC. To know more about South Indian Bank video KYC, click here.