Sundaram Finance Home Loan Customer Care Number
Customer Care Number: 1800 419 7722 (Toll Free)
Grievance Redressal
Existing Sundaram Finance Home Loan customers can register their complaint/grievance related to the services provided by the Housing Finance Company’s (HFC) through the following escalation matrix:
Level 1 – Branch Manager/Zonal Heads/Area Heads
Home loan customers can get in touch with the branch manager, zonal heads or area heads at the branches where they have availed the loan for the redressal of their grievances. They can also record their grievance in writing in the complaint register available at the branch.
Level 2 – Grievance Redressal Officer/Nodal Officer
Existing Sundaram Finance Home Loan borrowers who are not satisfied with the response provided at the above level can approach the Grievance Redressal Officer/Nodal Officer through the contact details mentioned below:
Ms. Ramyaa Ramesh
AGM (Operations), Sundaram Home Finance Limited
“Sundaram Towers”, Fifth Floor,
No. 46, Whites Road,
Royapettah, Chennai – 600014
Tel: +91 044 2851 5267
E-mail: customercare@sundaramhome.in, depositorcare@sundaramhome.in, ramyaa@sundaramhome.in
Sundaram Home Finance will investigate any complaint received from its customers and aim to resolve the complaint within within 7 days of receiving it. The lender will also send an acknowledgement or interim response within 3 days from the date of receipt of the customer’s complaint.
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Level 3 – National Housing Bank
In case the customer does not receive any response from the company within 30 days or is not satisfied with the response received, the customer may also approach the National Housing Bank at the below address:
National Housing Bank
Department of Grievance Redressal,
Complaint Redressal Cell,
4th Floor, Core 5-A,
India Habitat Centre,
Lodhi Road, New Delhi – 110003
Sundaram Home Finance has displayed details of the Nodal Officer/National Housing Bank at all their branches/offices for customers to address or escalate the complaints. The company will also report the status of grievances received from the stakeholders to the Stakeholders Relationship Committee on a yearly basis.
Note: Last checked on 11th July 2024
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