Customers can reach out to the Ujjivan Small Finance Bank customer care to raise issues, give feedback or register complaints relating to their Ujjivan Bank savings account, personal loan, etc. They can reach out to the bank’s customer care via call and email. Read on to have a detailed insight into the same.
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Ujjivan Small Finance Bank Limited Customer Care Number
Customers who wish to give their feedback, make enquiries or register complaints can call on the 24×7 toll-free Ujjivan Small Finance Bank customer care number:
1800 208 2121 (Toll-free India)
NRIs can call on the below-mentioned Ujjivan SFB customer care number:
080 6868 2121
Please note charges may be applicable when NRIs call on the above-mentioned Ujjivan Small Finance Bank customer care number.
Ujjivan Small Finance Bank Limited Customer Care E-mail ID
Ujjivan Small Finance Bank customers can lodge their complaints on the e-mail id provided below:
customercare@ujjivan.com
Ujjivan Small Finance Bank Limited Grievance Redressal
In case the customer is not satisfied with the response offered by the customer support or don’t receive a response within 7 working days, he can raise the issue to the Regional Nodal Officer and Principal Nodal Officer at the address and contact details provided below:
Regional Nodal Officer
South Region:
Rohan Shetty
Email: rno.south@ujjivan.com
Tel: +91 80 4071 2121 Ext. – 874
Ujjivan Small Finance Bank Ltd.
Grape Garden, No. 27, 3rd A Cross, 18th Main, 6th
Block Koramangala, Bengaluru – 560095
Areas of Operations: Karnataka, Tamil Nadu, Kerala, Goa and Puducherry
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North Region:
Swapnil Sumit
Email: rno.north@ujjivan.com
Tel: +91-0120 6262121 Ext. – 120
Ujjivan Small Finance Bank Ltd.
Block D, Plot No. 7, Vypar Marg, GMTT Builing
2nd & 3rd Floor, Sector-3, Noida, Uttar Pradesh- 201301
Areas of Operations: Delhi, Uttar Pradesh, Chandigarh, Rajasthan, Uttarakhand, Punjab, Haryana, Madhya Pradesh, Chhattisgarh, Himachal Pradesh
East Region:
Sudhanshu Shekhar Pattnaik
Email: rno.east@ujjivan.com
Tel: +91 33 4045 2171 Ext: 171
Ujjivan Small Finance Bank Ltd.
4th Floor, Rishi Tech Park, Premises No. O.02-0360,
Plot No. DH-6/2, Action Area 1D, New Town,
Kolkata – 70015
Areas of Operations: West Bengal, Jharkhand, Odisha, Bihar, Assam, Meghalaya, Tripura
West Region:
Prerna Bhosale
Email: rno.west@ujjivan.com
Tel: +91 20 41412121 Ext – 130
Ujjivan Small Finance Bank Ltd.
Almonte -IT Park, SR No. 8, 7th Floor, Next to
Reliance Smart, Hadapsar Mundhwa Bypass,
Village Kharadi, Pune- 411014
Areas of Operations: Maharashtra, Gujarat
Principal Nodal Officer
If the customer is not satisfied with the response received from the regional nodal officer or if he doesn’t receive a response within 7 working days, he can escalate the issue to the Principal Nodal Officer at the address and contact details given below:
Suresha C
Ujjivan Small Finance Bank Ltd.
Grape Garden, No. 27, 3rd A Cross, 18th Main, 6th Block
Koramangala, Begaluru-560095
Tel: 080 – 4071 2121 Extension: 230
Fax: +91 80 41468700
In case the customer is not satisfied with Ujjivan Bank’s grievance redressal or if the grievance is not redressed by the bank within 30 days of grievance registration, he can approach the Integrated Ombudsman by filing an online complaint at https://cms.rbi.org.in. Complaints can also be filed through the dedicated email “crpc@rbi.org.in” or sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
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FAQs
Q. What is Ujjvan Small Finance Bank personal loan customer care number?
Ans. Customers who have queries related to Ujjivan SFB personal loan can call Ujjivan Bank on the 24×7 toll-free number 1800 208 2121.
Q. Who all can avail Ujjivan Small Finance Bank’s customer care services?
Ans. The services can be availed by all categories of account holders in Ujjivan Small Finance Bank.
Q. How can I report a fraudulent transaction in Ujjivan Small Finance Bank?
Ans. To report a fraudulent transaction in Ujjivan Small Finace Bank, you can call on the bank’s customer care number, write an email or visit your nearest bank branch.
Q. Whom should I contact to activate Ujjivan SFB mobile banking?
Ans. You can register your mobile banking online once your Ujjivan Small Finance Bank savings account is active and running. You can contact the toll-free number to get your queries related to Ujjivan mobile banking resolved.