Vijaya Bank is a nationalised public sector bank. Users of Vijaya Bank can call on the following toll free numbers. Vijaya Bank Credit Card Customer Care Numbers are operational 24×7:
1800 425 5885
1800 425 9992
1800 425 4066
Please note that the above numbers are toll free for BSNL Users. Normal call rates may apply for other mobile network users.
Vijaya Bank Credit Card Customer Care Email Address
Users of Vijaya Bank Credit Cards can also get in touch with the customer care cell through Email. The email address of Vijaya Bank customer care unit is: debitccc@vijayabank.co.in, ccd@vijayabank.co.in.
Vijaya Bank Credit Card Customer Grievance Redressal
If you are not satisfied with the service provided by the customer care services, or if there are gaps in the standard of service provided to you the customer, you can always escalate the issue and contact the bank’s customer grievance redressal team. If you are not satisfied with the redressal provided by the bank you can always contact the Banking Ombudsman. The various ways to contact the customer grievance redressal unit are:
Online
To register your grievance or complaint with the bank you can start the process by visiting Vijaya Bank’s Standard Public Grievance Redressal System, and fill out the online form.
Call
Customers can call up the grievance unit and get in touch with the Customer Contact Officers. Their names, regions, and number (landline and mobile) are:
| Region | Customer Contact Officer | Contact Number | Landline |
| AHMEDABAD | Mohit Khanna | 9872004805 | 079-26306893 |
| BANGALORE-NORTH | Suneeta | 9448987307 | 080 – 25582749 |
| BANGALORE-SOUTH | Sophia Eliza Issac | 080-25595943 | |
| BHOPAL | Anjela Kerketta | 9310840831 | 0755-2550218 |
| CHANDIGARH | Abhsihek | 9467755432 | 0172-2745240 |
| CHENNAI | Naveen | 9000551799 | 044-28885412 |
| COIMBATORE | P Ganeshan | 9629078700 | 0422-2246264 |
| DELHI | Anuj Jaiswal / Nagendra Singh | 7011492061 | 011-23711098/93 |
| GUWAHATI | Tuhin Dutta | 9436123360 | 0361-2468790 |
| HUBLI | Narendra Kumar/ Sunita | 9423810507/9008459238 | 0836-2366306 |
| HYDERABAD | B. VIDYA RANI | 8106737542 | 040-23287243 |
| JAIPUR | Jitendra Sharma | 9873677870 | 0141-2703782 |
| KALABURAGI | Vishal | 9908651720 | 08472-262615 |
| KOCHI | Sudeesh | 7560804321 | 0484 2384332 |
| KOLKATA | Pankaj Kumar | 033-22262163 | |
| KOZHIKODE | Chandriah | 9441213166 | 0495-2767133 |
| LUCKNOW | Avani | 8077811276 | 0522-2349739 |
| LUDHIANA | Iti Sharma | 8290731852 | 0161-2432600 |
| MANDYA | Sonulal P. N. | 8971709996 | 08232-220500 |
| MANGALORE | Usha | 9483513040 | 0824-2423906 |
| MEERUT | Kanchan | 8823838931 | 011-28752739 |
| MUMBAI | Vastavika Kurup | 8433880227 | 022-26614166 |
| MYSORE | Fahima S. Shaik | 8310381493 | 0821-2571906 |
| NAGPUR | Viplav | 9035999765 | 0712-2750713 |
| PATNA | Santosh Kumar | 9970998127 | 0612-2224935 |
| PUNE | Anand Kumar Prajapat | 8291978774 | 020-25588018 |
| SHIMOGA | Vikram S. Doddamani | 9008743316 | 08182-251204 |
| SURAT | Anand Verma | 9971969943 | 0261-2502570 |
| UDUPI | Prateik Augstin Ganesh M. | 9400286714/9481724006 | 0820-2520894/2533830 |
| VIJAYAWADA | R. S. Krishna Sharma | 9948430214 | 0866-2428156 |
| VISAKHAPATNAM | Suseela K. | 9849946968 | 0891-2555602 |
Customers can send an email directly to the grievance unit and get in touch with the Customer Contact Officers. Their email addresses are:
Branch Visit
Customers can also visit any of the Vijaya Bank’s branches and contact an official to get their grievance or complaint registered.
Vijaya Bank Credit Card Customer Care Grievance Escalation
Vijaya Bank looks forward to address their issues as soon as possible. For this Customer Meet is conducted by the Bank on 15th of every month (next working day, if it happens to be Saturday or Holiday). The customers of the Bank can meet the branch head, executives of the bank without any prior appointment and discuss issues relating to their credit card or any other product of the bank. Customers of Vijaya Bank may meet the Branch Manager in case of a complaint requiring immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned.
Vijaya Bank Credit Card Customer Care Final Escalation
If the customer still feels unsatisfied with the responses received, he can address his complaint to the Bank’s Nodal Officer designated to deal with customer complaints/grievances giving full details of the case. Customer can contact the Nodal Officer in any of the following ways:
- Through Call
Customers can get in touch with the office of the Nodal Officer by calling them on the following number: 080 – 25584066. Extension- 500
- Through Fax
Customers of Vijaya Bank can send a fax to the office of the Nodal Officer on the following number: 080 – 25584655.
- Through Mail
You can simply drop a letter to the Principal Nodal Officer on the following address:
Smt Nirmala Sridhar,
The Nodal Officer / Chief Grievance Redressal Officer,
Vijaya Bank
Customer Comfort Cell
Head Office, 41/2, M. G. Road
Bangalore – 560 001.
Banking Ombudsman
If the customer is not satisfied or found that Vijaya Bank did not respond to the customers complaint within 30 days of receiving all the necessary details from the bank. Then they can Contact the banking Ombudsman. The address is:
Directorate of Public Grievances,
Government of India,
Cabinet Secretariat Sansad Marg,
NEW DELHI -110 001.
For more details on Banking Ombudsman visit this link.
Vijaya Bank Credit Card Customer Care Grievance Status
Vijaya Bank allows its customers to view the status of the grievances that they have registered with the bank. They can view what stage their grievance has reached or whether it is on hold. This way customers get a clear idea whether they should contact the Banking Ombudsman or not. To avail this service simply visit this link and share your Complaint Registration Number and Mobile Number, only your registered mobile number.