Nationalized in the year 1980, Vijaya Bank has come a long way in serving diverse sectors of the society. The bank offers an array of innovative financial products and services through a network of over 2000 branches, 2000+ ATMs and 13 Extension Counters across the country. Vijaya Bank also provides the best services to its customers with the help of its comprehensive customer support team. The phone banking officers of Vijaya Bank can be reached via their toll-free number, email or through a letter addressed to their registered office.
Vijaya Bank Customer Care Toll-Free Number
- 1800-425-5885
- 1800-425-9992
- 1800-425-4066
All the above numbers are available 24×7 and can be used to book queries/complaints regarding-
- Loss of debit/credit card
- The use of Vijaya Bank internet banking services
- Any other product or service of the bank
Also Read: Vijaya Bank Home Loan Customer Care
Vijaya Bank Customer Care for NRIs
Non-resident customers can also speak to Vijaya Bank Customer Support team by calling on the given number-
- 91 80 25584066
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Vijaya Bank Customer Care Address
Customers can also book their complaint or queries with the bank by writing a letter to their registered head office in Bangalore. While writing this letter, a customer must ensure that all information has been mentioned in the letter correctly- whether it is about the identification of the customer or the issue itself. The letter should be posted to-
Vijaya Bank Head Office
41/2, Trinity Circle, M.G. Road,
BANGALORE – 560001
Phone no. 080-25584066
Vijaya Bank Customer Care Email
You can also write an email to the customer care team of Vijaya Bank for booking a complaint or raising a query. Mention all important details related to your query and, if possible, attach copies of your identity proof with the mail. Given below is the list of emails addresses for different queries-
| For Internet Banking Related Queries | vnetbanking@vijayabank.co.in |
| For Debit/Credit Card Related Queries | debitccc@vijayabank.co.in debitcard@vijayabank.co.in ccd@vijayabank.co.in |
| For Queries Related to NRI Deposits | nricell@vijayabank.co.in |
Vijaya Bank Customer Care SMS Services
Vijaya Bank also provides SMS based services to their customers but for this, you will have to go through the one-time registration process. To block your credit/debit card, just SMS-
BLOCK VIJ (Last four Digits of your Card Number) to 575758
For example, if your card number is 1234 5678 9012 3456, the SMS should be-
BLOCK VIJ 3456
If you do not receive any confirmation message within 5 minutes of sending the SMS, speak to the customer care representative by calling their toll-free number. Customers must know that this service is only for those customers who have registered their phone number for the SMS services. A message sent from an unregistered number will not be entertained.
Vijaya Bank Grievance Redressal Cell
Vijaya Bank has set up a Grievance Redressal Cell as a part of the Planning and Development Department headed by the General Manager who is also the Nodal Officer for Public Grievances. This cell ensures that all complaints received from the customers have been duly resolved within the stipulated time frame. The bank has been divided into 32 regions each headed by a regional manager. The grievance redressal system has been divided into three levels-
Level 1-The customer can register his complaint at any of the Vijaya Bank branches or through any of the above-mentioned media. A customer care representative will respond with a solution at the earliest.
Level 2-If the solution provided in level 1 is not satisfactory for the customer, he can escalate the issue to the concerned Regional Manager of his area. The list given below specifies all details related to the name of staff handling customer support cell along with their contact numbers.
| Region | Name | Designation | Contact Number |
| Ahmedabad | Sonali Khandiker | Manager | 9687638102 |
| Bangalore North | Srinivas B.Y. | Senior Manager | 9980117579 |
| Bangalore South | Sophia Eliza Issac | Asst Manager | 080-25595943 |
| Bhopal | Abhishek Ranjan Nair | Asst Manager | 7804844753 |
| Chandigarh | Bipender Singh Bist | Asst Manager | 8840137239 |
| Chennai | A R Gunashekharan | Asst Manager | 9942761333 |
| Coimbatore | P Ganeshan | Asst Manager | 9629078700 |
| Delhi | Anuj Jaiswal | Asst Manager | 7011492061 |
| Guwahati | Tuhin Dutta | Asst Manager | 9835244987 |
| Hassan | Vijayakumar | Asst Manager | 9964399269 |
| Hyderabad | Chakradhar C Y | Asst Manager | 8105915723 |
| Jaipur | Mr. Bhawani Shankar | Asst Manager | 7424873122 |
| Kalaburagi | Mani Vannan | Asst Manager | 9884871843 |
| Kochi | Adarsha S Nair | Asst Manager | 9446449106 |
| Kolkata | Pankaj Kumar | Senior Manager | 033-22262163 |
| Kozhikode | RAMAMOORTHY | Manager | 0495-2767133 9500277332 |
| Lucknow | Sopan | Manager | 0522-2349739 |
| Ludhiana | Alok Gupta | Asst Manager | 8970795447 |
| Mandya | Sonulal P N | Asst Manager | 8971709996 |
| Mangalore | Usha Satish | Manager | 9449314884 0824-2423906 |
| Meerut | Anuradha Kumari | Asst Manager | 7830417111 |
| Mumbai | S K Preetika | Manager | 8080773384 |
| Mysore | Fahima S Shaik | Asst Manager | 9900237150 |
| Nagpur | Sheetal Zalke | Asst Manager | 9763330908 |
| Patna | Santosh Kumar | Manager | 9970998127 |
| Pune | Priyanka Pandey | Asst Manager | 9767517998 |
| Shimoga | Vikram S Doddamani | Asst Manager | 9164134700 |
| Surat | Anand Verma | Asst Manager | 9971969943 |
| Udupi | Sachin | Asst Manager | 9164697553 |
| Vijaywada | Satish D P | Asst Manager | 8600115181 |
| Vishakhapatnam | Suseela K | Asst Manager | 0891-2555602 9849946968 |
Level 3- If still dissatisfied, the customer can escalate the matter to the Vijaya Bank Nodal Officer who is designated to deal with grievances. He can write a letter addressed to-
The Nodal Officer/Chief Grievance Redressal Officer,
Vijaya Bank
Customer Comfort Cell
Head Office, 41/2, M. G. Road
Bangalore – 560 001
TEL (O) 080 – 25584066 Ext 133, FAX 080 – 25584236
When escalating the issue to Level 2 and Level 3, the customer should make sure to mention the complaint ID generated in Level 1. Complaints without an ID will not be entertained.
If the customer is still not satisfied, then he can reach out to the Banking Ombudsmen for further redressal-
Directorate of Public Grievances,
Government of India,
Cabinet Secretariat
Sansad Marg, NEW DELHI -110 001