Mobikwik Customer Care Number

Mobikwik is one of India’s premier payment gateways and an e-commerce solution that enables its consumers to shop with ease anytime, anywhere. As our lives get busier and more complicated, using the internet for buying or selling is increasingly becoming the norm. There are endless examples of how online transactions can simplify our lives both by saving time and by not having to worry about carrying cash-loaded wallets:

• Instead of standing in a long queue to fill metro-card balance, make an instant transfer from your bank-account to your metro card with the help of Mobikwik app
• Even on the internet, it can be time consuming to visit multiple sites to pay different utility bills such as electricity, telephone, data card, broadband, etc. Mobikwik allows you to make all these payments from a single app.

Mobikwik’s Customer-friendly Technology

Mobikwik’s technology has been designed from the point of view that customer care starts with technology that is easy-to-use, secure and safe, and has fast response levels, both before and after sales:

• Wide Acceptance of Payment Options: Payment can be made using MobiKwik through UPI wallets, Internet Banking, all popular Credit and Debit cards, other licensed wallets, EMI Facility, etc.
• All Payment Options on a Single Screen: You can easily transact on a single screen, without having to toggle between pages and navigating elsewhere.
• Compatible with all Mobile Phones: MobiKwik is compatible with all popular mobile phone software like iOS, Android, Windows, etc.
• Auto read OTP automatically: Mobikwik automatically picks up the OTP as soon as the same comes to the customer’s mobile phone and saves you the worry of having to type it.
• Web Secured: Mobikwik’s website is HTTPS enabled, that is, identity verified, to better protect you from dummy or false sites.

Mobikwik customer interface and support systems have been designed keeping in mind the reality that customer ‘care’ or ‘support’ should commence from the first point of pre-purchase contact, up to satisfactory closure of the transaction.

Mobikwik Customer Care

• Mobikwik’s website has an extensive section devoted exclusively to provide solutions to customer queries. To find answers to most common queries related to payments, refunds, etc., you can follow any of these paths:

• Option 1: Navigate to the bottom of the home page, and click on ‘sitemap’ under the Company section. You will get a comprehensive view of the entire Mobikwik website, and you can, then, click and go the relevant section for further information
• Option 2: For a specific query or complaint, you can navigate directly to the customer support section by clicking on “Support” under the footer
• The Support section has three sections: Top Solutions, Customer Support and FAQ
• Top Solutions: This section covers the most commonly asked questions and reasons for complaint such as: “I am not able to add money” or “not able to recharge” etc. Customers can click on the relevant query or the one that best matches the query and a dropdown list of answers will appear. If satisfied with the answer, customer can click ‘yes’, or else click on ‘no’, which will take the customer to the helpdesk to write the specific complaint and create a ticket.
• Customer Support: Customer Support displays the Customer grievances redressal machinery functionary and terms and conditions of services for users.
• FAQ: This section houses an exhaustive list of questions and answers related to Mobikwik products and services, how they work, what are the advantages, special offers, and so on.
• If online customer support is unable to resolve queries, you can escalate to the next level by following any of these procedures:
  • Go to the Grievance Policy section under Policies (bottom of home page). The redressal process, two-tier redressal system, as well as application format are provided in detail
  • Call MobiKwik Customer Care at: 09466446644
  • Write to helpdesk at: https://www.mobikwik.com/help/

Navigating through MobiKwik Services

• Easy to Understand and Navigate
  • Step 1: Sign in to the Mobikwik Account
  • Step 2: A horizontal panel at the top of the homepage clearly states categories: Recharge & Bill Payment; Hotels; Bus Tickets; Offers; Local Stores; Pay or Transfer
  • Step 3: If you want to pay a mobile bill, click on Recharge & Bill Payment. A box pops up that indicates next stage options – prepaid/postpaid, name of operator, payment amount
  • Step 4: Fill in the details, and click on Recharge Now

• Large Retail and Brand Network
  • Mobikwik wallet can be used to browse and purchase at various outlets, which could either be online or it could even be offline.
  • This includes many of the biggest online and offline retail, food, entertainment and fashion stores such as Pizza Hut, Dominos, Just Eat CCD or Café Coffee Day, PVR Movie outlets and Tasty Khana, popular retailers like Big Bazaar, Book My Show, Make my Trip, Jabong, PepperFry, eBay, Sbapdeal, Jabong, etc. Even some e-retailers outlets like Fashion&You, Shopclues, HomeShop18, etc. are also a part of this.

• Easy Access to Neighborhood Shops
  • As important as big brands, the section ‘Local Stores’ gives a city / area-wise listing of smaller stores that you can access for daily or regular purchases, in effect giving you the convenience of a reaching the local kirana shop online

• Significant Utility Network
  • You can recharge and pay bills for Mobile, DTH, Electricity, Gas, Water, Insurance, Data Card, Broadband, Cable, etc.

• Hotel and Bus Reservations Made Easy
  • Over 10,000 hotels across the country are part of the MobiKwik database
  • Simply click on Hotels in the top horizontal panel, indicate name of city and reservation dates, and you are ready to go!
  • The bus operator database, too, covers the entire country, with multiple operators for every location

• Savings Benefits
  • Mobikwik retail tie-ups gives you the advantage of many discounts and incentives
  • Many special schemes such as Super Cash, Travel Pass, etc., are offered to enhance customer satisfaction